At Himavi Creation, we are dedicated to delivering premium-quality imitation jewellery crafted with precision and care. While we strive to exceed customer expectations with every purchase, we recognize that there may be instances where a product does not fully meet your satisfaction. To ensure transparency and a seamless resolution process, we request that you review our Return and Exchange Policy outlined below.

📦 Exchange Eligibility

  • We offer exchange only, not refunds.
  • If the product is damaged or defective upon delivery, it is eligible for exchange.
  • To qualify, you must share an unboxing video clearly showing the damaged product as it is opened (starting from the sealed package).
  • Exchanges are applicable only for manufacturing defects or in-transit damages.

🎥 Important: Unboxing Video Required
The unboxing video is mandatory and must:

  • Start from the unopened package
  • Be clear and unedited
  • Clearly show the damage or defect
  • Without a valid unboxing video, we will not be able to accept the exchange request.

⏳ Time Frame

  • Exchange requests must be raised within 48 hours of receiving the product.
  • Email your unboxing video and concern to himavicreation24@gmail.com along with your order number.

💳 No Cash Refunds

  • We do not offer cash or bank refunds under any circumstances.
  • If an exchange is not possible (e.g., product out of stock), we will issue a store credit/coupon code of the same value, valid for future purchases.

🚫 Non-Exchangeable Items

  • Items that have been worn, damaged due to misuse, or altered in any way
  • Customised or personalized jewellery
  • Items returned without an unboxing video or after the 48-hour window

📬 Shipping for Exchange

In case of an approved exchange, we will arrange pickup or guide you on how to ship the item back.

Need help?

Contact us at himavicreation24@gmail.com for questions related to refunds and returns.